Return & Refund Policy

Return & Refund Policy – QunVex™ 🔁

At QunVex™, we want you to feel confident when choosing products for your pets. If something about your order isn’t quite right, our return and refund policy is designed to offer a clear and practical way to resolve it.

1. Eligibility for Returns

You may request a return within 30 days of receiving your order, provided that:

• The item is unused and in its original condition
• All original packaging, accessories, and included components are intact
• Proof of purchase is available (such as an order confirmation or receipt)

Items that do not meet these requirements may not qualify for a refund.

2. Requesting a Return

To initiate a return, please contact our support team:

📧 Email: info@awsonchicon.com

📞 Phone: +1 (512) 467-0870

Once your request has been approved, we will provide:

• Step-by-step return instructions
• The correct return shipping address
• A return label when applicable

⚠️ Please note: Items returned without prior authorization may not be accepted.

3. Damaged or Incorrect Items 📦

Please inspect your package as soon as it arrives.

If your order is damaged, defective, or incorrect, contact us within 72 hours and include photos of:

• The item received
• The outer packaging
• The shipping label

After review, we will determine an appropriate resolution, such as a replacement or refund.

4. Non-Returnable Items

The following items are not eligible for return:

• Products that have been used, altered, or modified
• Customized or personalized pet items
• Gift cards
• Clearance or final-sale items

If you’re unsure whether your item qualifies, please reach out before returning it.

5. Exchanges

If you would like to exchange an item:

• Contact us to obtain return approval
• Return the original item following the provided instructions
• Place a new order for the replacement product

This process helps ensure faster handling and product availability.

6. EU Customer Cancellation Rights 🌍

Customers located in the European Union may cancel or return orders within 14 days of delivery, provided that:

• The item is unused
• Original packaging remains intact
• Proof of purchase is included

This policy is offered in addition to our standard 30-day return period.

7. Refund Processing 💳

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

• Refunds will be issued to the original payment method
• Processing may take up to 10 business days, depending on your payment provider

If your refund has not been received after 15 business days, please contact us.

8. Return Instructions

The correct return address and detailed shipping instructions will be provided after your return request is approved.

Contact Information

For any questions regarding returns, refunds, or exchanges, feel free to contact us:

QunVex™
aws on Chicon, LLC
1000 E 41st St
Austin, TX 78751
United States

📞 Phone: +1 (512) 467-0870
📧 Email: info@awsonchicon.com

At QunVex™, we aim to keep the return process simple, fair, and easy to follow—so you can shop with peace of mind while providing the best care for your pets. 🐾✨